Weekly Sessions
- Cancellations made at least 24 hours before the session start time will receive a full refund
- Cancellations made within 24 hours of the session start time are not eligible for a refund
- To cancel, log into your account, go to My Bookings, and select the session you wish to cancel
- Refunds are processed to the original payment method within 5-10 working days
Holiday Camps
- Cancellations made at least 7 days before the camp start date will receive a full refund
- Cancellations made 2-6 days before the camp start date will receive a 50% refund
- Cancellations made less than 48 hours before the camp start date are not eligible for a refund
- Multi-day camp bookings: if you cancel individual days, the same notice periods apply per day
Birthday Parties
- Cancellations made at least 14 days before the party date will receive a full refund
- Cancellations made 7-13 days before the party date will receive a 50% refund
- Cancellations made less than 7 days before the party date are not eligible for a refund
- Date changes are subject to availability and must be requested at least 7 days in advance
Free Taster Sessions
- Free taster sessions can be cancelled up to 24 hours before the session
- No-shows for free taster sessions may affect eligibility for future taster bookings
Cancellations by Pull Up Basketball
In the rare event that we need to cancel a session (e.g., venue closure, coach illness, extreme weather), we will notify you as soon as possible via email and/or SMS. You will receive a full refund or the option to transfer to another session. All our sessions are held indoors, so weather-related cancellations are extremely rare.
How to Cancel
- Log into your account at pulluptesturl.co.uk
- Navigate to My Bookings
- Find the session you wish to cancel
- Click the Cancel button
- Confirm the cancellation
If you experience any issues cancelling online, please contact us at Info.pullupbball@gmail.com.